FAQ

JMRL has a single catalog with two different interfaces to access and experience the entire collection.

Classic is the base interface provided by the catalog vendor.  It is a simplified experience for users who do not wish to see a lot of additional content.

Find It is a modernized interface built in an open-source application.  It is an updated experience similar to more current catalog websites with large book covers, carousels, and full integration in JMRL's website

Read more and see FAQs about the catalog on the page Findit.

Topics: Technology, Circulation

By state law, JMRL has to keep all accounts current.  Therefore JMRL patron accounts expire and require renewal every three years.

No need for a new card if your account expires!  If you receive one of these messages, email circulation@jmrl.org or contact your local JMRL branch by phone or email to verify your account information.

Related questions: What if I've lost my library card?

Fill out and print a library card application (in English or en Español) and bring it into your local branch or apply online (temporarily unavailable) for a temporary card and instant access to ebooks, audiobooks, databases, and more.

Learn more about JMRL's Specialty Cards

Related questions: What do I need to bring to get a library card? Related policy: Library Card Eligibility Topics: Circulation

Upload your documents to the wireless printing pages below. Wireless printing is available at all branches, just choose your branch to get started.

 

Related questions: How do I send a print job via email to library printers?

All of our library locations offer free public meeting rooms available to a group representative with a valid JMRL library card. To book a room, fill out a  Meeting Room Registration Form and mail, fax, or email it to the appropriate branch. Otherwise, you must visit the library branch in person. If you or your group wish to use library-supplied microphones, projectors, or other A/V devices also fill out the Audio-Visual Equipment Use form and submit to branch staff.

Check room availability at all the branches in MRBS and Request a Room.

Related questions: What are the meeting room guidelines? Related policy: Meeting and Conference Rooms, Audio-Visual Equipment Use Topics: Services

You can forward your email and any attachments to your branch printer via one the following email addresses. The emails ending in -bw will result in black and white print jobs (.10 per side), and emails ending in -color will result in color print jobs (.50 per side).

 

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Central Library

Single Sided BW	jmrlcentral-bw@ewprints.com
Single Sided Color	jmrlcentral-color@ewprints.com
Double Sided BW	jmrlcentral-bw-duplex@ewprints.com
Double Sided Color	jmrlcentral-color-duplex@ewprints.com

____________________

Crozet Library

Single Sided BW	jmrlcrozet-bw@ewprints.com
Single Sided Color	jmrlcrozet-color@ewprints.com
Double Sided BW	n/a
Double Sided Color	n/a

____________________

Gordon Avenue

Single Sided BW	jmrlgordon-bw@ewprints.com
Single Sided Color	jmrlgordon-color@ewprints.com
Double Sided BW	n/a
Double Sided Color	n/a

____________________

Greene County Library

Single Sided BW	jmrlgreene-bw@ewprints.com
Single Sided Color	jmrlgreene-color@ewprints.com
Double Sided BW	n/a
Double Sided Color	n/a

____________________

Louisa County

Single Sided BW	jmrllouisa-bw@ewprints.com
Single Sided Color	jmrllouisa-color@ewprints.com
Double Sided BW	n/a
Double Sided Color	n/a

____________________

Nelson Memorial

Single Sided BW	jmrlnelson-bw@ewprints.com
Single Sided Color	jmrlnelson-color@ewprints.com
Double Sided BW	n/a
Double Sided Color	n/a

____________________

Northside Library

Single Sided BW	jmrlnorthside-bw@ewprints.com
Single Sided Color	jmrlnorthside-color@ewprints.com
Double Sided BW	n/a
Double Sided Color	n/a

____________________

Scottsville Library

Single Sided BW	jmrlscottsville-bw@ewprints.com
Single Sided Color	jmrlscottsville-color@ewprints.com
Double Sided BW	n/a
Double Sided Color	n/a

Related questions: How do I remotely print to library printers?

JMRL has 24hr Contactless Hold pickup lockers at the following branches: Crozet, Gordon, Greene, Louisa, Nelson, and Scottsville. To use the outdoor lockers select "(Branch) Locker" as your hold pickup location in the online catalog. Library staff will place the items in the locker and you’ll receive an email notification that the items are ready. (Due to limited locker space, your holds may be available sooner if picked up inside the branch.)

At the locker kiosk, scan your library card and follow the onscreen instructions. The corresponding locker door will automatically pop open with the items checked out and ready to go.

Check out our blog post featuring an instructional video for more information.

You can check out and return materials (books, audiobooks, music, even knitting needles) from any branch, to any branch.  You can also access the Digital Library, where you will find everything from ebooks to streaming video to comic books.  Check the Services page for the full range of what's available from JMRL.

Contact: Circulation Services Manager

• All residents of and/or real property owners in the City of Charlottesville, and the counties of Albemarle, Greene, Louisa and Nelson are eligible to obtain free library cards.
• An individual not meeting the above criteria may purchase a library card on an annual basis for $30. The annual fee must be paid with cash or check. These patrons are also welcome to apply for a free "In-House Use Only" card, which gives access meeting room keys and Chromebooks, as well as use public computers and any database used on the library network (NOTE: Libby and Kanopy are not accessible with In-House Use Cards).
• Institutional cards are not issued.
• There are no age requirements for obtaining a library card. Materials charged out to minors are considered to be the responsibility of parents or guardians.

 

Related questions: How do I get a library card? Related policy: Library Card Eligibility Topics: Circulation

Yes! JMRL welcomes library card holders to use its laptops for civic, creative, cultural, educational, personal, or business activities. Library laptops and peripheral equipment are available at JMRL branches for use during hours when the Library is open on equal terms to all card holders in the community. Laptops are provided on a first come, first served basis. More than one laptop cannot be checked out to the same card at the same time. Laptops are for in-house use only; they may not leave the building. See the In-House Laptop Use Procedure below for full details.

Related questions: Does the Library provide laptops or any other wireless devices?, What do I need for Wi-Fi?, How do I connect to Wi-Fi? Topics: Technology

Faxing is available at $1 for each page, including any cover pages, within the United States.

Topics: Services

• Most items: 25¢/day
• ILL: $1.00/day
• DVDs, audiobooks & 7-day loan bestsellers: 50¢/day
• Max fine per item: $10.00
• Max fine per item ILL: $30.00
• Max fine if paid in full: $35.00. It may be to your advantage to call your local branch library to have your balance confirmed before making an online payment.
• Juvenile cardholders (ages 0-17) do not accrue overdue fines or late renewal fines for items.
  However, juvenile cardholders will be charged for lost or damaged items.

Topics: Circulation

JMRL and Albemarle-Charlottesville NAACP are encouraging a diverse group of students to consider professional library work as a career option. To further that goal, NAACP and JMRL have established a library internship and scholarship program for students in Albemarle, Charlottesville, Greene, Louisa, and Nelson.

The program offers 200 annual hours of library work experience and a stipend of $3,000. In addition, interns are eligible for an annual scholarship of $2,000 to be used toward completion of an Associate’s, Bachelor’s, or Master’s degree. Applicants must be at least 17 years of age or entering the 12th grade to apply.

Read the brochure to find out about applying for this great opportunity.

Related questions: How do I get a job in the library?, How do I volunteer at the Library?

JMRL has notary publics on staff at each location for your convenience. Appointments are recommended, but not required, at all branches. Contact your local branch for more information on branch-specific notary availability and services offered.

IMPORTANT: If witnesses are needed, you must provide your witnesses. 

Please call your local library branch to confirm a notary will be available when you arrive, or to make an appointment.

NOTICE: JMRL staff who are notary publics reserve the right to refuse notarization of documents for any reason. 

Prepare For Your Notary Visit

• All notarizations must take place in person. 
• Do not sign documents before the appointment; signatures must be witnessed.
• If documents are not in English, call your local branch to see if they have staff to assist you. 
• Bring the document to the appointment and a non-expired picture ID from the list of acceptable documents below.
• Again, if witnesses are needed, they must come with you, and the witnesses must also bring an ID type from the list below.
• Library staff and library customers may not serve as witnesses.
• JMRL cannot notarize the following documents:
  • I-9 forms.*
  • Documents issued by a Virginia Circuit Court, the Virginia Department of Health’s Office of Vital Records, or the State Corporation Commission. They are required to be issued within the past 12 months. 
    • Examples of those documents are:
      • Vital Records (birth, death, marriage, divorce, single status).
      • Marriage records issued by a Virginia Circuit Court (You must ask for a triple seal to be attached to your marriage record. It will be returned if there is no triple seal).
      • Virginia issued circuit court documents (divorce decree, name change, single status).*
      • Virginia State Corporation Commission issued documents.

*-I-9s are not a notarized document. They can be completed by any person authorized by the company requiring it. 

**- Notary publics can sign a request form for a divorce or name change. The actual divorce decree, when court-ordered, remains in the custody of the court.

 

Accepted Photo Identification (must be valid and non-expired):

• U.S. Passport or U.S. Passport Card
• State-Issued ID Card
• Certificate of Naturalization
• Certificate of U.S. Citizenship
• Foreign Passport
• U.S. Green Card with Photograph
• U.S. Military ID Card

Related policy: Notary Public Services Topics: Services

Yes, the library circulates wireless hotspots that can be checked out at any location. Patrons must submit a signed Hotspot User Agreement form before checking out a hotspot.

JMRL circulates Chromebooks that can be checked out and used within the library. Patrons must submit a signed Chromebook User Agreement form before checking out a Chromebook.  See Circulation or Reference staff if you would like to check one out.

Chromebooks do not have Microsoft Office available. You may download a blank document, spreadsheet or powerpoint file by selecting the links below:

Microsoft Word = opens in Google Docs on Chromebook

Microsoft Excel = opens in Google Sheets on Chromebook

Microsoft PowerPoint = opens in Google Slides on Chromebook

Related policy: Hot Spot User Agreement Contact: Technology & Collections Manager Topics: Technology

Both the Find It and Classic catalog interfaces provide access to search the entire JMRL collection.

To learn more about the catalog interfaces, visit the FindIt page.

 

Related questions: How can I get an item if it is currently checked out?, How can I get an item if the library does not own it? Topics: Circulation

JMRL provides an Interlibrary Loan service to borrow books from libraries outside of the library system. This service is available at all library branches. Check the Interlibrary Loan page to request a book or learn more.

If the book you want is new, you may suggest that we order it by filling out the Suggest a Purchase form. You may also request to place a hold on the item if JMRL adds it to the collection. You will be notified if the book is ordered and when it is available for checkout.

Starting July 1, 2025, any items checked out AFTER July 1 will renew automatically from the original due date.  

Items that are eligible for renewal will automatically renew for 3 weeks from the original due date. This will happen 3 days before the original due date, when the first courtesy notice is sent.

Note that digital items in apps like Libby are not eligible for autorenewal.

IMPORTANT: This will NOT be a retroactive change! It only affects items checked out after July 1, 2025. Anything checked out before July 1st will have to be renewed manually. 

Related questions: Why didn’t my items autorenew?, How will I be notified of the new due date if an item is autorenewed? Topics: Circulation

You will need a laptop, smartphone, tablet, or any device that can connect to wireless internet. A JMRL library card is not required. Anyone who complies with the Library's Computer and Internet Access Policy (PDF)  may use JMRL's Wireless Access service.

If your device doesn't establish a connection automatically, look for available networks and select JMRL-Public or JMRL-Ting. If you are not prompted immediately to accept JMRL's Computer and Internet Access Policy, open a web browser and direct it to www.jmrl.org. Once you have accepted JMRL's policy, you are granted access to guest Wi-Fi.

Library staff will assist you in configuring your Wi-Fi connection or attempt to troubleshoot any problems you encounter while using the Wi-Fi in the library. For your protection staff are not allowed to touch your laptop or device in order to help you, but will do whatever else they can.

Wi-Fi is offered at all JMRL branches.

Related policy: Computer and Internet Access Topics: Technology

There are many ways to donate to the library.  You can give money to purchase a book or donate directly to the Endowment Fund.  For more information and more ways to give, check the Donate page.

Jefferson-Madison Regional Library utilizes the City of Charlottesville Human Resources when posting or advertising library positions. Please see the City’s JOBS BOARD for information about available library positions.

The City also advertises open positions in The Daily Progress and includes library positions that are available. In addition to the City advertisements, Jefferson-Madison Regional Library may also decide to advertise any available library positions for the outlying counties for Greene County in the Greene County Record, for Louisa County in The Central Virginian, and for Nelson County in the Nelson County Times.

Related questions: How do I volunteer at the Library?, Does JMRL provide internships?

All of JMRL's periodicals are now cataloged.  Check the catalog – you can do a search specifically for newspapers or journals and magazines using Advanced Search or the Narrow Search options on the right side of the search page.

Use the My Account button or link to go to the catalog and log in with your library card number.

Related questions: Why are there two catalogs?

For individuals or organizations requesting to work with JMRL staff to present or partner on a program fill out the Program Partner Request form.  A staff member will then contact you.

Related policy: Library/Community Partnerships

You can pay JMRL fines and fees online via the My Account in the Classic Catalog using VISA, MasterCard or Discover. If you do not owe money, this option will not appear.

Detailed instructions:

• Log into My Account
• Click on the line indicating unpaid fines and bills. This will only appear if you owe money.
• Click on Pay Online
• Click the boxes of fines and fees you want to pay. Individual charges must be paid in full, but you can select the charges you want to pay. Uncheck the charges you don't want to pay.
• Click recalculate total (if appropriate).
• Enter your billing and credit card information.
• Click submit if the information is correct and complete.
• A payment receipt appears when the transaction is successful. You may click the print/email button for your receipt.

If you need help please call the Circulation desk at 434.979.7151 ext 2

Disclaimer:

• It may be to your advantage to call your local branch library to have your balance confirmed before making an online payment.
• Please note: fines and fees are not calculated until an item is returned or renewed.
• Refunds on lost and paid materials will be given for the replacement cost only and if the items are returned in good condition within three (3) months of payment.
• JMRL does not refund fines or fees.

For Book Club Kits search the JMRL catalog or choose a title from this link and place a hold on the kit. Only one kit may be reserved or checked out at a time. Please allow one week from request to pickup. At this time we cannot accommodate reservations for specific time periods.

For Memory Kits, Electricity Usage Monitors, Wifi Hotspots, and Learning Kits, which include Health Kits and Maker Kits, search the JMRL catalog or choose a title from the appropriate entries in the Library of Things.

Need further help? Call the Central Reference Desk at (434.979.7151 x4) for Adult Kits and the Central Children's Desk (434.979.7151 x3) for children's kits.

If you are at least 13 years old, you are eligible to be a volunteer.  Check the Volunteer Page to see the open positions for adults or the Teen Volunteer Page for teen positions.  Not yet 13?  If you're in the 6th grade or older, you can still join one of the Teen Advisory Boards. 

Related policy: Volunteers Contact: Volunteer Coordinator

Book Club Kits are checked out to one group member with a library card who is responsible for all of the materials. The kit is checked out for six weeks at a time. Book Club Kits may not be renewed.

Memory Kits, Electricity Usage Monitor Kits, and Learning Kits, which include Health and Maker Kits, are checked out to individuals who are responsible for all the materials. These kits can be checked out for one week at a time, but may be renewed if there are no other patron holds at the time the kit is due.

Wifi Hotspots are also checked out to individuals who are responsible for all the materials. These kits are circulated for 3 weeks and can be renewed if there are no other patron holds when the kit is due.

Kits may be picked up at and returned to any JMRL branch. They must be returned to a branch during open hours, since they cannot fit into the book drop. The fine for overdue or incomplete kits is $1 a day and fees will be charged to the card used to check out the kit.

A courtesy notice will let you know items are due 3 days before the due date, as well as what the new due date will be. 

Any new due dates will be reflected in the account's "Checked Out Items".  The courtesy notice will also let you know when items have not been renewed.

     

 

Related questions: How do autorenewals work?, Why didn’t my items autorenew? Topics: Circulation

As listed in the Meeting Room, Conference Room, and Privacy Pod Procedures 

Bookings are made on a first-come, first-served basis. Rooms may be booked ahead of time for the current month, plus three months in advance. Please check with your local branch for conference room and privacy pod booking procedures. 

When using JMRL meeting spaces, please: 

1. Follow JMRL’s conduct policy (Conduct in JMRL (policy 4.232). JMRL reserves the right to prohibit an individual or group’s further use of meeting and conference rooms if they violate JMRL policies, procedures, or guidelines. 
2. Feel free to consume food and non-alcoholic beverages. 
3. Notify the library in a timely manner if a booking needs to be canceled so that others may use the room. Repeatedly not showing up for a scheduled booking may result in losing the ability to book rooms in the future. 
4. Return the room to the condition in which it was found. You are financially responsible for any damage incurred to the premises, furniture, or equipment while using the room. Please allow time for your group to setup and cleanup during branch open hours when booking JMRL meeting room spaces. 
5. Request audiovisual equipment in advance if needed. No other supplies are provided. 
6. Use library A/V equipment in accordance with the guidelines of JMRL’s Audio-Visual Equipment Use Policy (JMRL Policy: Section 5.7). Information about what equipment is available at each meeting space is available at jmrl.org/meeting-rooms. JMRL neither guarantees the quality of AV equipment nor can necessarily make staff available to troubleshoot. Advance AV training may be required, check with your local branch. 
7. Contain your meeting to the room reserved. JMRL rooms are not available to store supplies for groups or individuals. 
8. Be sure your publicity carries the name of the sponsoring group. The library cannot be identified as the sponsor or used as a point of contact for the group. 
9. Refrain from posting flyers or signs for events or meetings around the library unless approved by the Library Director or Branch Manager. 

 

The library assumes no responsibility for loss, damage, or liability/injury that may arise through use of the facility.

Related policy: Meeting and Conference Rooms, Audio-Visual Equipment Use Topics: Services

A laptop, smartphone, tablet, or any device that can connect to wireless internet. A JMRL library card is not required. Anyone who complies with the Library's Computer and Internet Access Policy (PDF)  may use JMRL's Wireless Access service.

Related questions: Does the Library provide laptops or any other wireless devices?, How do I connect to Wi-Fi? Related policy: Computer and Internet Access Topics: Technology

Please bring a photo ID that includes your name and current address.  If you do not live in Charlottesville, Albemarle, Louisa, Greene, or Nelson there is an annual out-of-area fee of $30.  To get a In-House use card, you must have a photo ID.

If your photo ID does not have your current address one of the following may be used (these pieces of mail on a mobile device are eligible as well)*:

•     Utility bill
•     Checks or bank statement
•     Lease
•     Tax assessment
•     Recently postmarked letter
•     Voter's registration
•     DMV change of address
•     Package slips
•     Prison discharge documentation 

*Patrons using the Haven or the Salvation Army as addresses must provide a letter from either organization verifying proof of residency upon registration. 

**Student and employee IDs may qualify as photo IDs as well. However, because addresses are not usually on these IDs, patrons must present proof of address too when applying for their library card.

Related questions: How do I get a library card? Related policy: Library Card Eligibility Topics: Circulation

JMRL policies regarding damaged item charges and collection agency fees apply to Book Club Kits, Learning Kits (which include Health and Maker Kits), Memory Kits, and other kits as well.

• Book Club Kits:
  • Entire Kit
    • $150 plus $5 processing fee (adult kits)
    • $75 plus $5 processing fee (children's kits)
  • Maximum late fee: $10
  • Replacement title: $10/book
  • Replacement bag: $10/bag
• Memory Kits: $300
• Wifi Hotspots: $100
• Electricity Usage Monitors: $18
• Learning Kits, which include Health and Maker Kits: list price

If you have questions concerning charges on your account, please contact the Central Circulation Desk (434-979-7151 x2).

Related questions: How do I reserve a kit?, How long can I keep a kit? And where do I check one out? Topics: Circulation

If you believe you have lost your card, please don't hesitate to present official photo identification at any JMRL branch location to get a new card, free of charge. 

Related questions: What do I need to bring to get a library card? Contact: Circulation Services Manager Topics: Circulation

• Most materials: List Price
• Magazines: $3:00
• Materials with no list price: $15
• Fiction paperbacks with no list price: $5
• Replacement for Audio Visual parts: $10 per disc
• Replacement of lost or damaged Book Club Kit title or bag: $10
• Replacement of lost or damaged wireless hotspot: $100
• Replacement of entire Book Club Kit: $150
• An additional $5.00 non refundable processing fee will be charged on lost or damaged items. If lost and paid items are returned in good condition within 3 months of payment, only the replacement fee will be refunded.
• Juvenile cardholders are charged the item replacement cost for any lost or damaged items checked out to the card.

Contact: Circulation Services Manager Topics: Circulation

Website Privacy Statement

The Jefferson-Madison Regional Library uses Google Analytics to automatically collect information about how visitors use the website. JMRL uses this information to improve the website and other services and to evaluate their success. The Library does not track personal information, such as your name or address, however it may collect other information such as:

• Your IP address
• The kind of device and web browser you are using
• Date and time of your visit
• Pages that you viewed on the website
• Certain searches/queries you conducted

The Library aggregates this information with data from other users and anonymizes it so that it cannot be used to identify you. Please see Google's policy about how it uses this data and how to opt out.

Cookies

A cookie is a small text file created on your computer when you visit a website and read by that website whenever you return. The JMRL website may use cookies to remember your preferences, recognize you after you have logged in, and track how the Library website is used. You can disable or delete cookies through the settings in your browser or device. Disabling cookies may cause some Library services not to work correctly.

Bring your ticket from the Water Street or Market Street parking garages and have it validated for 3 hours of free parking (the first hour is free to everyone), courtesy of the Friends of JMRL.

Many surface streets have 2-hour free public parking, and are free after 6 pm. During peak hours, street parking can be a challenge. During these busy periods, parking in the municipal garages is recommended.

Find more information on parking rates and payment options at:
Charlottesville Parking Information

Topics: Parking

Items may not have been autorenewed for a couple of different reasons:

1. The item was renewed twice already (which is the limit of renewals per item). For additional time, feel free to bring the item to any branch location. If the item does not have holds, it may be checked in and out again for more time.
2. The item is on hold for another patron. If this is the case, please return the material as soon as possible.

Related questions: How do autorenewals work?, How will I be notified of the new due date if an item is autorenewed? Topics: Circulation

If an item is unavailable, you may place a hold on it. Once a copy is returned, JMRL will notify you by email or phone. To place a hold, click the "Place a Hold" button while viewing an item in the catalog. You will be prompted to log in with your name and library card number, then to choose your preferred pickup location. You may also call the reference desk 434.979.7151 ext 4 and library staff will put items on hold for you.

Contact: Circulation Services Manager

For books that you would like to see added to the library's collection, please call collection development with your donation request: 434.979.7151 ext. 6686. The Friends of the Library also collects used books and sells them at their popular fall and spring book sales. Donations can be dropped off at the Gordon Avenue Library on the basement level. The money generated from these sales helps fund the library's programming. For more information or to find out what other items can be donated contact the Friends of the Library at 434.977.8467 or info@jmrlfriends.org.

Wireless data can be intercepted easily. Utilizing virus protection, a personal firewall, and other measures to protect the information on your device is highly recommended and is the sole responsibility of the user. JMRL is not responsible for any loss of information or damage to your device that might result from using the library wireless network or other internet access in the library.